Device Information

Device Borrowing forms

General Problems

How to clean my device

  • DO NOT USE BLEACH OR WIPES

  • cleaners to use Alcohol 75%, Windex disinfectant, Lysol, Pine sol or similar disinfectant sprays.

  • Spray on cloth or paper towel, DO NOT SPRAY ON DEVICE.

  • Wipe the outside and inside of device including keyboard and screen (donʻt press to hard on screen).

Chromebook Problems

Mouse moves by itself

Reset chrombook

When Chromebook is on hold down ctrl + alt + shift + r
another screen will open
choose Powerwash > continue.


Any problems that happen with the Chromebook

When a problem occurs, immediately press alt+shift+i. Provide a detailed description of the problem - including step-by-step directions about how to reproduce the problem.

iPad Problems

Note: Papa M - 3 There is an active screen time of 7:30 am to 7:30 pm. For Papa 4 it is 7 am to 8:30 pm. None of their apps will show up during during their off time.

Not charging or not charging well

Make sure the usb power box is at least 10W.

Apps giving problems

Select Settings > General > Reset > Reset All Settings.

Any Technology questions please email stephanie_medina@anuenue.org or go to DOE Help desk