Device Help
Device Borrowing forms
General Problems
Flipgrid problems
How to clean my device
DO NOT USE BLEACH OR WIPES
cleaners to use Alcohol 75%, Windex disinfectant, Lysol, Pine sol or similar disinfectant sprays.
Spray on cloth or paper towel, DO NOT SPRAY ON DEVICE.
Wipe the outside and inside of device including keyboard and screen (donʻt press to hard on screen).
Chromebook Problems
keys not working on the keyboard
Reset Chromebook
When Chromebook is on hold down the refresh button then tap on the power button. When the Chromebook restarts you can release the refresh button.
Any problems that happen with the Chromebook
When a problem occurs, immediately press alt+shift+i. Provide a detailed description of the problem - including step-by-step directions about how to reproduce the problem.
Mouse moves by itself
iPad Problems
Note: Papa M - 3 There is an active screen time of 7:30 am to 7:30 pm. For Papa 4 it is 7 am to 8:30 pm. None of their apps will show up during during their off time.
Not charging or not charging well
Make sure the usb power box is at least 10W.
Apps giving problems
Select Settings > General > Reset > Reset All Settings.